Privacy Policy

1. Data Collection

XTGH Services collects data from your marketplace integrations (Amazon, Walmart, eBay, TikTok Shop) to provide comprehensive analytics and insights into your multichannel business operations. This includes:

• Order and transaction data
• Inventory levels and stock information
• Product listings and catalog data
• Performance metrics and sales data
• Campaign and promotional information
• User interaction logs within our platform

2. How We Use Your Data

All data collected by XTGH Services is used exclusively for the sole purpose of providing you with data analytics and insights. Your data is never shared, sold, or transferred to other customers or third parties.

Specifically, we use your data to:

• Generate real-time performance dashboards
• Provide cross-channel analytics and reporting
• Identify inventory synchronization issues
• Monitor listing integrity across marketplaces
• Calculate key metrics (ROAS, ACOS, conversion rates)
• Alert you to anomalies and opportunities
• Improve platform functionality and user experience

3. Data Isolation & Customer Privacy

Your data is completely isolated and never shared with other XTGH Services customers. Each customer maintains complete data segregation, meaning:

• Your marketplace data cannot be accessed by other users or customers
• Your analytics and reports are private and confidential
• We do not aggregate your data with other customers' data for benchmarking or analysis
• Your business intelligence remains proprietary to you alone
• Multi-tenant aggregation or anonymized reporting is not performed with your data

4. Data Security

We protect your data with industry-standard security measures:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for stored data
• Access controls and authentication
• Regular security audits and monitoring
• Secure API connections to marketplace platforms

5. Data Retention

Your data is retained for as long as your account is active. If you request account deletion, all your data will be permanently removed from our systems within 30 days, except where required by law.

6. Third-Party Marketplace APIs

To provide our services, we connect to marketplace APIs (Amazon, Walmart, eBay, TikTok Shop) on your behalf using credentials you provide. We do not store these credentials on our systems and access is performed securely and only when necessary to fetch updated data for your analytics.

7. Your Rights

You have the right to:

• Access all data we hold about you
• Request corrections or updates to your data
• Request deletion of your data and account
• Obtain a copy of your data in a portable format
• Opt-out of optional analytics or features

To exercise these rights, contact us at support@xtghservices.com

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed about how we protect your data.